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What phones are covered under my mobile phone insurance?

The policy covers mobile phones that:

  • can make and receive calls when connected to a mobile network
  • have a screen size of less than 7 inches (measured diagonally)
  • is designed to be handheld, and
  • cannot be used as a satellite phone

The table below outlines who is covered under your policy, the claims allowance in any 12 month period and any excess that applies.

Silver and Platinum accounts covers your phone when being used by those named as an account holder.  Phones owned by your employer are not covered. Black accounts covers phones being used by you or a family member. A family member can be your partner and your dependent children. Phones owned by your / their employer are not covered.

Your phone is not covered if another person is using your phone (even if you have given that person permission).

Level of cover provided by account
 CoverExcess
Silver accountTwo successful claims during any 12 month period. Four claims for joint account holders in any 12 month period£100
Platinum accountTwo successful claims during any 12 month period. Four claims for joint account holders in any 12 month period£100
Black accountMaximum of four claims in any 12 month period per account£100

To find out more or to use your benefits visit the Silver account (opens in a new window), Platinum account (opens in a new window) or Black account (opens in a new window) pages or call us:

Silver Account
0345 607 5154 (calling from abroad +44 2392 666 062)

Platinum Account
0345 609 0456 (calling from abroad +44 2392 668 827)

Black Account
0345 266 8801 (calling from abroad +44 2392 668 814)

Minicom
0370 600 0856

Lines are open Monday to Friday 8am - 8pm, Saturday 9am - 6pm, Sunday 10am - 5pm and on bank holidays 10am-6pm.
Closed on Christmas day.
Calls may be recorded.