How can we help you?

If you have not yet ordered a card reader or your card reader is lost, damaged or out of battery power, you can order a new one in Digital Banking. Your replacement will arrive in 3-5 working days.

  1. Log in to your Digital Banking service at (opens in a new window)
  2. Select 'Security' from the menu in the 'Using a card reader' section.
  3. Select 'Order a card reader'.

Need to make a payment or manage a standing order without a card reader?

With the Royal Bank of Scotland app you can quickly and easily make payments and manage your regular payments without a card reader. Limits and criteria apply.

Find out more about making payments (opens in a new window) using the mobile app.

Find out more about managing standing orders (opens in a new window) using the mobile app.

Ask Cora

Cora can help you with a wide range of queries and show you how to do your banking.

Available 24/7

Find Cora in the mobile app, Digital Banking or our website