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What do I do if something has gone wrong with a payment into my account?

If you have had a problem with a payment going into your account, please see the following:

Cheque Credit to go into my account

Payment or transfer due to go into my account

If you need further information on how long payments take to credit your account please visit "How long will a payment or transfer take to arrive?"

Cash paid into Cash & Deposit Machine (CDM) hasn’t reached account

Information on paying cash in at a Post Office

Remember – you can review the various Ways to Bank (opens in a new window) to help you manage transactions on your account and notify you when these change - including Credits.

You can also find general information about Branch and Telephone Banking Services (opens in a new window) or Online Banking (opens in a new window) on our support pages.