How can we help you?

There may be a number of reasons that your debit, credit or Digital Banking card is not working. First, in order for us to help you as quickly as possible, we need you to log in to your Digital Banking or mobile app and chat to Cora, please see the steps below.

Digital Banking- Log into Digital Banking. From your home screen, click 'chat to Cora' to start a chat and type 'Card not working'

Mobile app - Go to the home screen of your mobile banking app. Tap 'Help' at the bottom of the screen, then 'chat to Cora' to start a chat and type 'Card not working'

If you're unable to log in, please chat to Cora using the button below.

Ask Cora

Cora can help you with a wide range of queries and show you how to do your banking.

Available 24/7

Find Cora in the mobile app, Digital Banking or our website