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Why do I see a 'service temporarily unavailable' message when I'm logging into Digital Banking?

We do carry out essential maintenance between 2.00am and 2.40am every day to keep our systems up to date. During these times Digital Banking will be unavailable. Please log in after 2.40am.

If you are seeing this message after 2.40am when logging in please try these steps:

  • Check the details you have entered (Customer Number, PIN and Password) and try again.
  • If you have recently registered for Digital Banking but not been able to see your accounts then repeating the registration process may work.
  • If you are using Firefox try Firefox Safe mode (Start > Programs/All Programs > Mozilla Firefox > Mozilla Firefox (Safe Mode). If this works then the issue is most likely caused by one of your Firefox add-ons.
  • If you are using Internet Explorer, you can try 'no add-ons' mode (Start > Programs/All Programs > Accessories > System Tools > Internet Explorer (No Add-ons). If this works then the issue is most likely caused by one of your Internet Explorer add-ons.
  • Alternatively you could try using another Browser.

If none of the above helps resolve the issue please chat with us.

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