If you have not yet ordered a card-reader or your card-reader is lost, damaged or out of battery power, you can order a new one online:
- Log in to your Digital Banking service at www.rbsdigital.com
- Select 'Security' from the menu
- In the 'Using a card-reader' section, select 'Order a card-reader' from the drop down menu
- Select a reason from the drop down menu
- Click 'Confirm'
A replacement card-reader will arrive within 6 working days. We will send the card-reader to the main customer address shown in our records.
If you do not have a debit card for your account we will send you a Digital Banking card and PIN for use with the card-reader please allow up to 15 working days for these to arrive.
If you have ordered a card-reader that has not yet arrived and you need to make a payment urgently, please contact Telephone Banking or visit your local branch to arrange a payment.
Open 24 hours a day.
Calls may be recorded.
Call charge information.
Please have your Customer Number and security number ready as this will enable your call to be answered faster and more securely. These are the same details you use to log in to Digital Banking.