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How can I order a new, replacement or additional card-reader?

If you have not yet ordered a card-reader or your card-reader is lost, damaged or out of battery power, you can order a new one online:

  1. Log in to your Digital Banking service at www.rbsdigital.com
  2. Select 'Security' from the menu
  3. In the 'Using a card-reader' section, select 'Order a card-reader' from the drop down menu
  4. Select a reason from the drop down menu
  5. Click 'Confirm'

A replacement card-reader will arrive within 6 working days. We will send the card-reader to the main customer address shown in our records.

If you do not have a debit card for your account we will send you a Digital Banking card and PIN for use with the card-reader please allow up to 15 working days for these to arrive.

If you have ordered a card-reader that has not yet arrived and you need to make a payment urgently, please contact Telephone Banking or visit your local branch to arrange a payment.

Telephone Banking

Customers in Scotland
Personal - 03457 242424 (Overseas +44 131 5498888)
Business - 0345 6002230 (Overseas +44 131 5498888)
Minicom: 0800 404 6160

Customers in England and Wales
Personal - 0345 9000400 (Overseas +44 131 2420017)
Business - 0345 3070900 (Overseas +44 131 2420017)
Minicom: 0800 068 1289

Open 24 hours a day.
Calls may be recorded.
Call charge information.

Please have your Customer Number and security number ready as this will enable your call to be answered faster and more securely. These are the same details you use to log in to Digital Banking.