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I've received an unexpected text alert, what should I do?

If you have provided us with a valid UK mobile number, then you will automatically receive activity alerts.

We'll send you an activity alert as confirmation whenever you:

  • create or amend a payee - either a UK individual or company
  • create or amend a standing order
  • update your address or telephone details
  • are issued with a new debit/cash card or PIN

If you have received an alert and you don't recognise the transaction or the activity on your account, please contact telephone banking immediately or visit your local branch.

The easiest way to check or make changes to your alert preferences is to visit the 'Alerts' section of Digital Banking - www.rbsdigital.com (opens in a new window).

You can also manage your alerts using telephone banking or by visiting one of our branches.

Royal Bank of Scotland branch locator
Find your nearest branch using our branch locator (opens in a new window).

Telephone banking
Customers in Scotland
Personal - 03457 242424 (Overseas +44 131 5498888)
Business - 0345 6002230 (Overseas +44 131 5498888)
Minicom: 0800 404 6160

Customers in England and Wales
Personal - 0345 9000400 (Overseas +44 131 2420017)
Business - 0345 3070900 (Overseas +44 131 2420017)
Minicom: 0800 068 1289

Open 24 hours a day.
Calls may be recorded.
Call charge information.

Please have your Customer Number and security number ready as this will enable your call to be answered faster and more securely. These are the same details you use to log in to Digital Banking.