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When will my debit card arrive?

When your new debit card arrives will depend on a number of circumstances.

New cards for new accounts

Once your account is opened your debit card will arrive with you within the next 3 working days.

If you live abroad the timescales will be longer. This is because each countries postal system and timescales vary.

If your new card has not arrived within these timescales please contact telephone banking.

Cards ordered via our card loss team

Your debit card will arrive within the next 3 working days from when it was ordered.

If your replacement card has not arrived within these timescales please contact telephone banking.

Replacement cards

Your debit card will arrive within the next 4 working days from when it was ordered.

If your replacement card has not arrived within these timescales please contact telephone banking.

Debit Card about to reach its expiry date

Your debit card will arrive at least 1 week before the existing card is due to expire. The date on which your debit card will expire is the last day of the month in the year printed on the front of your card. It is shown as 'Expires End MM/YY'.

However, please be aware that if you haven't used your card for a period of at least 13 months prior to expiry, we don't automatically replace your card. If at any time you go on to require a card, please contact telephone banking and our staff would be more than happy to order you one.

Please begin to use your new card as soon as it has arrived, and destroy your old card securely.

Please note: with any new or replacement card, remember to amend any existing payments with any companies you have set up your old Visa debit card number with (e.g. magazine subscriptions, online shopping sites, annual insurance renewals).

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Telephone banking
Customers in Scotland
Personal - 03457 242424 (Overseas +44 131 5498888)
Business - 0345 6002230 (Overseas +44 131 5498888)
Minicom: 0800 404 6160

Customers in England and Wales
Personal - 0345 9000400 (Overseas +44 131 2420017)
Business - 0345 3070900 (Overseas +44 131 2420017)
Minicom: 0800 068 1289

Open 24 hours a day.
Calls may be recorded.
Call charge information.

Please have your Customer Number and security number ready as this will enable your call to be answered faster and more securely. These are the same details you use to log in to Digital Banking.