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How do I let you know when and where I'm travelling abroad?

If you are travelling abroad it is advisable to register your travel plans with us as this will notify our transaction monitoring systems that you will be using your personal card abroad.

This will significantly reduce the likelihood of your card transactions being blocked abroad.

Let us know you will be using your card abroad

If you are signed up for Digital Banking you can log on and register the details of your trip yourself by completing the online form. It only takes a few minutes.

All you need to do is select 'Cards' from the left hand menu and register your travel plans in the 'Using your cards abroad' section. For debit cards select 'Manage your travel plans for your debit card' and for credit cards select 'Manage your travel plans for your credit card'.

Alternatively for your debit card you can select 'Debit card abroad' from the 'Our products' menu and enter the details of your trip. This can be found on the right hand side of the page.

Alternatively you can call Telephone Banking or pop in to your local branch where our staff would be happy to help do this for you. Just make sure you let us know at least 24 hours in advance.

Telephone banking
Customers in Scotland
Personal - 03457 242424 (Overseas +44 131 5498888)
Business - 0345 6002230 (Overseas +44 131 5498888)
Minicom: 0800 404 6160

Customers in England and Wales
Personal - 0345 9000400 (Overseas +44 131 2420017)
Business - 0345 3070900 (Overseas +44 131 2420017)
Minicom: 0800 068 1289

Open 24 hours a day.
Calls may be recorded.
Call charge information.

Please have your Customer Number and security number ready as this will enable your call to be answered faster and more securely. These are the same details you use to log in to Digital Banking.

You should make a note of our numbers before you travel, so that you can get in touch with us easily if you need to.

Royal Bank of Scotland branch locator
Find your nearest branch using our branch locator (opens in a new window).