When you are banking online you may be asked to use your bank card and card-reader when you:
- Make a payment for the first time online Digital Banking
- Create or amend a standing order
- Change your PIN or Password that you use to log on to Digital Banking
- Update personal details
However, you do not need to use your card-reader to simply log on to Digital Banking.
For further information on card-readers see rbs.co.uk/reader.