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How do I cancel a standing order?

Cancelling a standing order using Digital Banking

  1. Log in to your Digital Banking service at www.rbsdigital.com (opens in a new window)
  2. Select 'Payments and transfers' from the left hand menu
  3. From the 'Standing orders' section select 'Manage standing orders'
  4. From the 'Standing orders list' select the appropriate standing order then click on the 'Cancel standing order' button
  5. Please select 'Confirm' to complete your request

You can cancel a standing order online up to 6.00pm on the previous working day before it is due.

Please note: If your standing order is due within 48 hours we will send you an email to confirm that it has been cancelled, so please make sure that we have your correct email address on file.

Cancelling a standing order using your mobile banking app

  1. Log in to your Mobile Banking app
  2. Select the account that the standing order is set up on
  3. Select the 'Standing order' section
  4. Select the standing order you want cancelled. You will see the detail of the standing order, and the option to cancel the standing order will appear at the bottom of this screen

Please note: To cancel your standing order from within the Mobile Banking app you need to give us at least two working days' notice.

Cancelling a standing order over the phone or in branch

You can also cancel a standing order by going into a branch or contacting telephone banking before 6:00pm the day before the payment is due.

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Telephone banking
Customers in Scotland
Personal - 03457 242424 (Overseas +44 131 5498888)
Business - 0345 6002230 (Overseas +44 131 5498888)
Minicom: 0800 404 6160

Customers in England and Wales
Personal - 0345 9000400 (Overseas +44 131 2420017)
Business - 0345 3070900 (Overseas +44 131 2420017)
Minicom: 0800 068 1289

Open 24 hours a day.
Calls may be recorded.
Call charge information.

Please have your Customer Number and security number ready as this will enable your call to be answered faster and more securely. These are the same details you use to log in to Digital Banking.

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