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How do I set up a standing order?

A standing order is when you tell us to pay a fixed amount to someone straight from your account at regular intervals. The money is taken from your account automatically on a fixed date and will show up on your statement.

Using Digital Banking

You will require a card-reader and a card you can use with that reader to complete this process.

  1. Access your Digital Banking service - www.rbsdigital.com (opens in a new window).
  2. Select 'Payments and transfers' from the left hand menu.
  3. Under the 'Standing Orders' heading select 'Create a standing order'.
  4. Type in the payees name.
  5. Type in their bank account number.
  6. Type in their sort code.
  7. Type in a reference.
  8. Select a payment period.
  9. Click 'Next'.
  10. Choose the account the standing order is to be paid from.
  11. Enter the amount.
  12. Select when and how often you want your standing order to be paid.
  13. Click 'Next'.
  14. A summary of your standing order will be displayed, check the details and authorise with your card-reader.
  15. Once authorised with your card-reader, your new standing order will be set up.

Using your mobile app

  1. Log in to your Mobile app
  2. Select the account that you want to set up the standing order to come from
  3. Select the 'Standing order' section
  4. Select the '+' icon at the top right of the screen to add a new standing order
  5. Choose your payee from the lists provided - either to a payee, company or your own account
  6. Follow the on screen steps to set up the description, amount and payment intervals
  7. Review and confirm the details

Over the phone or in branch

You can also set up a standing order through telephone banking or you can visit a branch.

Telephone banking
Customers in Scotland
Personal - 03457 242424 (Overseas +44 131 5498888)
Business - 0345 6002230 (Overseas +44 131 5498888)
Minicom: 0800 404 6160

Customers in England and Wales
Personal - 0345 9000400 (Overseas +44 131 2420017)
Business - 0345 3070900 (Overseas +44 131 2420017)
Minicom: 0800 068 1289

Open 24 hours a day.
Calls may be recorded.
Call charge information.

Please have your Customer Number and security number ready as this will enable your call to be answered faster and more securely. These are the same details you use to log in to Digital Banking.

Royal Bank of Scotland branch locator
Find your nearest branch using our branch locator (opens in a new window).