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Why am I unable to sign in to Manage my Mortgage?

Please note that to be able to access 'Manage my Mortgage' you need to have a mortgage that was taken out with Royal Bank of Scotland after 31 October 2004.

To sign in to 'Manage my Mortgage, you need your mortgage account number, date of birth, last name and the postcode of the mortgaged property.

If these details are not entered correctly you will be unable to sign in. You will be given instructions as to how to enter them correctly and an offer to try again. If you are sure your details are correct and are still unable to sign in then you should contact us. We will be able to help you with the sign in process.

The information you are asked to enter needs to match the records we have for you - that's how you are able to sign in.

Sometimes your information doesn't match our records or may be missing - this could be due to a mis-spelling, or out of date information. When you contact us we will check the information we hold and validate it with you. If we have any incorrect or missing information, we will endeavour to rectify the details so that in future you will be able to sign in.

Call 0345 7212 600
Minicom number 0800 056 6587
Open Monday to Friday 8am - 8pm, Saturday 9am - 4pm (excluding public holidays)
Calls may be recorded.


Your home may be repossessed if you do not keep up repayments on your mortgage