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Why am I receiving an error message when trying to log in to the mobile app?

The most common reason for receiving an error message when logging in to the Royal Bank of Scotland mobile app is when you don't have an internet connection or your internet connection strength is weak.

  • If you are using Wi-Fi, check you are logged in to the Wi-Fi network. Some Wi-Fi connections need verifying every time you re-connect to them even if you have used Wi-Fi in the area before.
  • If you are using 3G or 4G to connect to the mobile app please check you have good connection strength and try again once you have established a stronger connection.

If you are still having an issue, please contact us.

Mobile banking app helpdesk
0345 366 0013 (overseas +44 2381 244 178)
Open Monday to Satuday 08:00 - 18:00.
Calls may be recorded.

Call charge information.

If you need to make an urgent transaction remember you can also use Digital Banking for this. Log in to Digital Banking at www.rbsdigital.com (opens in a new window).