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Why have I received a message advising that another app on my phone is causing interference with my banking app?

Since the introduction of the new Android 10 operating system we identified that this had an unforeseen effect on the Mobile app. We have however fixed the issue in our app release of April 2016.

The simplest way to resolve the issue if it persists is to uninstall and reinstall the app (ensuring that you tick 'Existing user - I'm installing the app on a new device, or re-installing on the same device or installing a different branded app'). You should find that the app works as normal.

If you are still having an issue, please contact us.

Mobile banking app helpdesk
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Mobile banking app helpdesk
0345 366 0013 (overseas +44 2381 244 178)
Open Monday to Satuday 08:00 - 18:00.
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