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If my mortgage application is declined, what happens next?

If your mortgage application is declined, we will call you to let you know. You may be able to appeal this decision.

Contact your Mortgage Advisor who will be able to help you. Alternatively, call our Mortgage Team who will be happy to help you.

Phone Number: 0345 721 2600
Next Generation Text Service: 18001 0345 721 2600
For more information on accessibility, please visit our accessibility pages (opens in a new window).
Open Monday to Thursday 8am - 8pm, Friday 8am – 6pm, Saturday 9am - 4pm (excluding public holidays)
Calls may be recorded.


Your home may be repossessed if you do not keep up repayments on your mortgage