How can we help you?

Before you start you will need the following information:

  • Beneficiary's Bank Identifier Code (BIC / SWIFT) - all payments
  • Beneficiary's International Bank Account Number (IBAN) - for payments to IBAN Compliant Countries
  • Account number - payments to an account without an IBAN
  • National Clearing Code (NCC) - payments to an account without an IBAN

If you do not have the Payee's account details in this format, please ask the Payee to supply them. They can get these details on request from their bank.

You will also need your card and a card-reader to complete the process or your mobile app if you are registered for biometrics.

Make an international payment using Digital Banking

  1. Select 'Payments & transfers' from the main menu
  2. Under the 'International payments' section select 'Make a Payment'
  3. Select 'Get a quote for paying someone new then select 'Next'
    The next screen will ask you some questions to provide you with a quote in pounds and pence. The quote will have converted the amount you want to pay into local currency and will include the relevant fees.
  4. Enter the country, the currency, the amount you want to send, how fast you want it sent, and the relevant fee options. The website will give you a quote in pounds of how much it will cost in total. Once done, click ‘Next’.
  5. Enter the relevant account details, which will vary depending on the country you are sending to. If unsure what they are, click on the information icon next to the required details on the website.
  6. You’ll also need to enter a reference for the payment, the account you want it to leave from, and the date you want it to be sent. Once done, select ‘Next’.
  7. You’ll be given a summary of all the information you have entered, please check that everything is fine before continuing. You’ll then need to follow the onscreen instructions to authorise the payment with your card reader.
  8. Once the card reader has been enabled, select ‘Confirm’ to send the payment.

Ask Cora

Cora can help you with a wide range of queries and show you how to do your banking.

Available 24/7

Find Cora in the mobile app, Digital Banking or our website