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Why do I get a message that The Customer Number entered has been disabled?

If you are getting the message that 'The Customer Number entered has been disabled', please contact our support team.

To protect you and your accounts, we constantly monitor our Digital Banking services, and it may have been necessary for us to temporarily disable your Customer Number.

Our support team will be pleased to help.

Digital banking helpdesk
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Telephone banking
Customers in Scotland
Personal - 03457 242424 (Overseas +44 131 5498888)
Business - 0345 6002230 (Overseas +44 131 5498888)
Minicom: 0800 404 6160

Customers in England and Wales
Personal - 0345 9000400 (Overseas +44 131 2420017)
Business - 0345 3070900 (Overseas +44 131 2420017)
Minicom: 0800 068 1289

Open 24 hours a day.
Calls may be recorded.
Call charge information.

Please have your Customer Number and security number ready as this will enable your call to be answered faster and more securely. These are the same details you use to log in to Digital Banking.