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I am struggling with my loan monthly payments, can you help?

If you're experiencing difficulty please contact us now.

It's important you take action as soon as possible. We have specialised teams who can offer guidance and may even be able to defer or reschedule your loan repayments.

You might miss your next loan repayment
Local rate number: 0345 301 5432
Minicom: 0800 404 6160
Open Monday to Friday 9am - 5pm, Saturday & Bank Holidays 9am - 2pm.

If you've already missed a loan repayment
Local rate number: 0345 300 8436
Minicom: 0800 404 6161
Open Monday to Friday 8am - 9pm, Saturday 9am - 5pm, Bank Holidays 10am - 5pm.

Money worries & struggling financially
Local rate number: 0345 301 5432
Minicom: 0800 027 1368
Open Monday to Friday 9am - 5pm, Saturday & Bank Holidays 9am - 2pm.

Visit our Money help (opens in a new window) page to find out more about how the bank can help.