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I have a message from the fraud team, what do I do?

When our systems recognise activity on your account that is similar to known fraud trends your card usage may be stopped as a precaution. If we place a restriction on your card, you may receive text messages, automated calls and voicemails from our fraud team to try and contact you as quickly as possible.

If you have received one of these messages then please contact us on the number below to discuss recent transactions. If we do not hear from you we may send a letter asking you to contact us.

0800 011 3312
overseas: +44 131 3397 609

For more information, please visit our 'Report a fraud' (opens in a new window) page.