How can we help you?

For some transactions you may be asked to enter the passcode online. You can select whether you wish this passcode to be sent to your mobile, email address or by voicemail to your landline.

Royal Bank of Scotland Secure provides you with additional protection when shopping online at participating merchants, and you should not have received an email asking you to change your password.

If you suspect the email you have received is not genuine, please call Royal Bank of Scotland Secure.

Royal Bank of Scotland Secure
0800 161 5173 (overseas +44 800 161 5173)
Customers with hearing and speech impairments can contact us by Minicom number 0370 154 1192.
Calls may be recorded.

Ask Cora

Cora can help you with a wide range of queries and show you how to do your banking.

Available 24/7

Find Cora in the mobile app, Digital Banking or our website