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I want to make a complaint about MyRewards?

If you wish to complain about any aspect of MyRewards, we have procedures designed to resolve your complaint effectively. You can tell us about your complaint in the following ways:

  1. Visit any of our branches
  2. Call us
  3. Visit our website www.rbs.co.uk (opens in a new window);
  4. Write to the following address:
    Customer Relations Manager
    The Royal Bank of Scotland
    PO Box 594
    ME4 9DP

Complaints contacts
Customers with accounts in Scotland
0800 151 0405
Overseas: +44 131 5498888
Minicom: 0800 404 6160
Open 24 hours.

Customers with accounts in England & Wales
0345 900 0400
Overseas: +44 131 2420017
Minicom: 0800 068 1289
Open 24 hours.

Royal Bank of Scotland branch locator
Find your nearest branch using our branch locator (opens in a new window).

If you are not satisfied with our response, complaints can be referred to:

The Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
E14 9SR

The Financial Ombudsman Service can also be contacted by telephone on 0800 023 4567.