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I'm having trouble logging in to MyRewards or have forgotten my login details. What should I do?

You will have set up your password when you signed up to MyRewards. The password you chose will be between 8 and 20 characters and includes letters, numbers and at least one special character such as # ~ *. It will also be a unique password that you haven't used in the last 12 months.

Reset your password

To reset your MyRewards password, please enter your eligible card number, date of birth and the email address you registered for MyRewards on the Reset your MyRewards password form (opens in a new window).

You will then be asked to enter a new password. Once confirmed, your access will be reinstated. You will receive an email to confirm that your password has been changed successfully.

The email address you registered for MyRewards is used to communicate to you regularly with your balance and personalised offers. If you cannot remember which email address you have registered for MyRewards please contact the MyRewards helpdesk.

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From 1st February 2020, we are making some changes to the way you earn Rewards through your Reward account. Find out more (opens in a new window).