Looking for answers
Ask a question

I've forgotten my debit card PIN - what can I do?

You can order a PIN reminder online:

  1. Log in to Digital Banking at www.rbsdigital.com (opens in a new window)
  2. Select 'Cards' from the main menu
  3. In the 'Manage your debit card' section select 'Get a PIN reminder' from the menu
  4. Add the last 5 digits of your Royal Bank of Scotland debit card and your date of birth to the online form
  5. Select 'Submit' and one will be sent to you within 3-5 working days

Alternatively, you can contact us.

Chat with us
For direct help with this now chat with one of our team

Chat now

Telephone banking
Customers in Scotland
Personal - 03457 242424 (Overseas +44 131 5498888)
Business - 0345 6002230 (Overseas +44 131 5498888)
Minicom: 0800 404 6160

Customers in England and Wales
Personal - 0345 9000400 (Overseas +44 131 2420017)
Business - 0345 3070900 (Overseas +44 131 2420017)
Minicom: 0800 068 1289

Open 24 hours a day.
Calls may be recorded.
Call charge information.

Please have your Customer Number and security number ready as this will enable your call to be answered faster and more securely. These are the same details you use to log in to Digital Banking.

Credit Card PIN

Find out more if you have forgotten the PIN for your Credit Card.