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I've had a change of circumstance and have less money than I used to, can you help?

You can use our Budget Calculator (opens in a new window) which can help you to budget your expenditure. You could also take a look at our Managing Your Money (opens in a new window) section for some budgeting tips and ideas.

Alternatively, you can either visit your local branch to speak with one of our customer advisors.

Royal Bank of Scotland branch locator
Find your nearest branch using our branch locator (opens in a new window).


Telephone banking
Customers in Scotland
Personal - 03457 242424 (Overseas +44 131 5498888)
Business - 0345 6002230 (Overseas +44 131 5498888)
Minicom: 0800 404 6160

Customers in England and Wales
Personal - 0345 9000400 (Overseas +44 131 2420017)
Business - 0345 3070900 (Overseas +44 131 2420017)
Minicom: 0800 068 1289

Open 24 hours a day.
Calls may be recorded.
Call charge information.

Please have your Customer Number and security number ready as this will enable your call to be answered faster and more securely. These are the same details you use to log in to Digital Banking.