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What do I do if something has gone wrong with a payment into my account?

If you have had a problem with a payment going into your account, please see the following:

I am waiting for a cheque credit to go into my account

I am waiting for a payment or transfer to go into my account

If you need further information on how long payments take to credit your account please visit "How long will a payment or transfer take to arrive?"

I paid cash in at a cash & deposit machine (CDM) but it hasn’t reached my account

I need information on paying cash in at a post office

Remember – you can review the various Ways to Bank (opens in a new window) to help you manage transactions on your account and notify you when these change - including Credits.

You can also find general information about Branch and Telephone Banking Services (opens in a new window) or Online Banking (opens in a new window) on our support pages.

If you still need some more information or have questions around problems with Credits to your account(s) you can speak to your Digital Banking helpdesk:

Digital banking helpdesk
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