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What phones are covered under my mobile phone insurance?

Cover is limited to phones that:

  • have a screen size of less than 7 inches (measured diagonally)
  • are the manufacturer’s standard design and specification
  • cannot be used as a satellite phone; and
  • have not been manufactured wholly or partly from precious or semi-precious metals, stones or crystals.

The table below outlines who is covered under your policy, the claims allowance in any 12 month period and any excess that applies.

Silver and Platinum accounts cover the phone you use on a daily basis. If your account is in joint names, cover is also provided for the phone the other account holder uses on a daily basis. There is no cover for phones that are owned by your employer.

Black accounts cover the phone you use on a daily basis and, if applicable, the phones used on a daily basis by your partner and/or your dependent children. There is no cover for phones that are owned by your employer.

Level of cover provided by account
  Claims per year Replacement Excess Repair Excess
Silver account 1 approved claim during any 12-month period. If this is a joint account, both account holders can each make 1 approved claim, with a maximum of 2 per account £100 £100 when you mail us your phone for repair
£50 when you choose walk-in or mobile repair
Platinum account 2 approved claims during any 12-month period. If this is a joint account, both account holders can each make 2 approved claims, with a maximum of 4 per account £100 £50 when you choose walk-in or mobile repair
Black account Maximum of 4 approved claims in any 12-month period per account. £100 £50 when you choose walk-in or mobile repair

To find out more or to use your benefits visit the below pages or call us.

Select Silver / Reward Silver: 0345 607 5154
overseas: +44 2392 666 062

Select Platinum / Reward Platinum: 0345 609 0456
overseas: +44 2392 668 827

Black / Reward Black: 0345 266 8801
overseas: +44 2392 668 814

Minicom: 0370 600 0856
Open Monday to Friday 8am - 8pm, Saturday 9am - 6pm, Sunday 10am - 5pm and bank holidays 10am - 6pm (closed on Christmas day).