Ask a question

Why is the NCC (National Clearing Code) or BSB (Bank State Branch) number not recognised when I am making Digital Banking international payments?

If you are making an international payment to The Commonwealth Bank of Australia the National Clearing Code (NCC) or Bank State Branch (BSB) code may sometimes not be recognised.

You will need to enter the BSB code in the National Clearing Code field.

If you are getting a message 'Customer advice, please address the following issues: Please enter a valid National Country Code (NCC)' you should use the bank's SWIFT or BIC code instead. If you don't have the Payee's SWIFT or BIC code, please ask the Payee for them. They can get these from their bank.

If you still can't make the payment, you would need to call telephone banking where a member of staff will be able to arrange the international payment for you.

Telephone banking
Personal - 03457 242424 (overseas +44 131 5498888)
Open 7 days a week 8am-8pm (Automated service 24/7).

Business Customers in Scotland - 0345 6002230 (overseas +44 131 5498888)
Minicom: 0800 404 6160
Business Customers in England and Wales- 0345 3070900 (overseas +44 131 2420017)
Minicom: 0800 068 1289

Open 24 hours a day.
Calls may be recorded.
Call charge information.

Please have your Customer Number and security number ready as this will enable your call to be answered faster and more securely. These are the same details you use to log in to Digital Banking.