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Can I activate a new debit card online?

When you need to activate your new debit card you can do so online:

  1. Log in to Digital Banking at www.rbsdigital.com (opens in a new window)
  2. Select 'Cards' from the main menu
  3. Then from the 'Debit cards' section select 'Activate a new debit card'
  4. Follow the on screen instructions

If you are receiving a replacement Digital Banking card, this type of card does not require activation.

Replacement credit cards will normally already be activated for you.

Activate your card over the phone or in a branch

You can also activate your card by calling Telephony Banking or by visiting a branch.

Telephone banking
Customers in Scotland
Personal - 03457 242424 (Overseas +44 131 5498888)
Business - 0345 6002230 (Overseas +44 131 5498888)
Minicom: 0800 404 6160

Customers in England and Wales
Personal - 0345 9000400 (Overseas +44 131 2420017)
Business - 0345 3070900 (Overseas +44 131 2420017)
Minicom: 0800 068 1289

Open 24 hours a day.
Calls may be recorded.
Call charge information.

Please have your Customer Number and security number ready as this will enable your call to be answered faster and more securely. These are the same details you use to log in to Digital Banking.

Royal Bank of Scotland branch locator
Find your nearest branch using our branch locator (opens in a new window).