Ask a question

Do I have time to think about these changes and how they impact my financial situation?

We are writing to customers to give them at least 60 days notice of the changes.

If you have any questions, please call us or visit your local branch.

If you’re concerned about your wider personal finances, you can get free and independent debt advice from (opens in a new window), (opens in a new window), (opens in a new window) or call StepChange Debt Charity on 0800 138 111.

Telephone banking
Personal - 03457 242424 (overseas +44 131 5498888)
Open 7 days a week 8am-8pm (Automated service 24/7).

Business Customers in Scotland - 0345 6002230 (overseas +44 131 5498888)
Minicom: 0800 404 6160
Business Customers in England and Wales- 0345 3070900 (overseas +44 131 2420017)
Minicom: 0800 068 1289

Open 24 hours a day.
Calls may be recorded.
Call charge information.

Please have your Customer Number and security number ready as this will enable your call to be answered faster and more securely. These are the same details you use to log in to Digital Banking.

Royal Bank of Scotland branch locator
Find your nearest branch using our branch locator (opens in a new window).