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What is the Credit Score feature?

The Credit Score feature lets you check your credit score for free in your mobile app. Your credit score is provided by TransUnion International UK Limited, trading as TransUnion.

How does Credit Score benefit me?

The Credit Score feature provides free access to your personal credit score and gives you an indication of your credit health. Your credit score may be taken into consideration by some lenders when assessing you for credit cards, loans and mortgages. Your credit score is provided by TransUnion.

Where do I find Credit Score on the Mobile App?

Log in to your app and tap on your customer icon in the top right of the screen to access your PROFILE and select ‘Credit Score’ from the list. Once you have selected Credit Score you will be guided through the steps needed to access your credit score. Once you read the opt-in agreement and are happy to proceed, you will need to accept the agreement before going on to view your credit score from TransUnion.

Will using this feature affect my credit history or impact my credit score?

No, using this service will not affect your credit history or your credit score.

How else can I check my credit score other than the mobile app?

Credit Score is currently only available on the mobile app as this is the quickest and easiest way to access your finances on the go.

Which credit reference agency is used?

TransUnion, one of the UK’s leading credit reference agencies.

How do I disable the Credit Score feature after I have accessed it?

You can disable Credit Score at any time from the ‘View Credit Score’ screen. At the bottom of the screen, click ‘Disable this credit score’. This will opt you out of Credit Score feature.

Why was I unable to access the Credit Score feature? How can I resolve this?

You may have difficulties accessing Credit Score if the personal details you entered (name, date of birth, address) do not match the details held by TransUnion. This can be resolved by checking the personal details we hold on record are up to date. To check the details are correct, please visit ‘Message Us’ via the app, online banking or in branch.

Am I eligible to see the Credit Score feature?

You can access your credit score in our mobile app provided by TransUnion, free of charge if you are a personal customer, have registered and can access the mobile app, have a UK address and are at least 18 years old.

I live outside the UK – Why can’t I use the Credit Score feature?

You must have a UK address for TransUnion to identify you and to produce a credit score.

I am under the age of 18, why can I not use the Credit Score feature?

You must be 18 or over in order to obtain a credit profile.

Are there any costs for Credit Score?

No, the feature is free to use.