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What is WhatsApp and how does the bank use it?

What is WhatsApp?

WhatsApp or WhatsApp Messenger is a text and voice service owned by Facebook that can be downloaded as an app and run on most mobile devices. You can find out more about how to use WhatsApp via (opens in a new window)

How does the bank use WhatsApp?

Currently, we're using WhatsApp for text conversation only in four ways. 

  1. Supporting customers with Google Pay:
    • Trying to register for Google Pay
    • Issues with Google Pay
    • Stopping Google Pay
  2. Supporting customers with new ways to raise a complaint through WhatsApp
  3. Assisting customers with some general queries in WhatsApp
  4. Helping business customers with lending and Coronavirus queries

To start a WhatsApp with us, visit our Google Pay page or our Complaints page from a mobile device and tap the button to WhatsApp us.

For a chat about business lending or Coronavirus support, visit our business lending (opens in a new window) or coronavirus page (opens in a new window) from a mobile device and tap the 'WhatsApp us' button.

How secure is WhatsApp?

WhatsApp's end-to-end encryption is used when you message another person using WhatsApp Messenger. Specifically, to WhatsApp Business Messaging, every WhatsApp message is protected by the same Signal encryption protocol that secures messages before they leave your device.

When you message a WhatsApp business account such as the Banks, your message is delivered securely. Find out more about WhatsApp’s Privacy on (opens in a new window)

Please be aware that you should utilise your device security settings to prevent unauthorised access to your WhatsApp conversations.