How can we help you?

We are now able to send you a push notification for transactions made from your personal account in order to keep you safe and secure. This includes notifications when you receive money into your account, for Domestic Debit ATM withdrawals and One-Off Payment transactions as well as the first payment of any new Direct Debit.

We are now able to send you a push notification for transactions made from your current account in order to keep you safe and secure.

What push notifications will I receive?

If you have opted in to transaction notifications through the Notifications Settings in the Mobile Banking app you will receive a variety of notifications.

You will receive notifications when you receive payments into your current and savings account – this includes BACS and faster payments.

You will receive notifications for all Debit Card transactions. This includes Domestic & International ATM, Point of Sale (chip and pin, contactless and domestic and international digital wallet transactions) and Online Purchases.

For Direct Debits, you will receive a notification on the first payment.

You will receive notifications for all domestic one-off outbound payments from your current account.

For some future-dated payments, when the payment is due you may receive a notification earlier than expected. This is due to the way the payment is processed.

Please note the following for joint account holders

You will only receive notifications on debit card purchases made from the card within your name.

For payments made from your current account (not on your debit card), all joint account holders regardless of who made the payment, will receive a notification.

For payments received into your current and savings accounts, all joint account holders will receive a notification.

For Domestic Debit ATM withdrawals, all joint account holders regardless of who made the withdrawal, will receive a notification.

You may also receive notifications for an account for which you have authority. For example, you may have authority as a parent over your child’s account.

If you do not wish to receive any of the notifications mentioned, you can turn them off through the Notifications Settings in the Mobile Banking app.

How do I turn transaction notifications on and off?

Transaction notifications are a great way to let you know when money is received into your account, help you keep on top of your spending, check you've been charged the right amount, and give you confidence the transaction has gone through successfully. They also provide you with an opportunity to spot when something doesn't look right or looks suspicious, keeping you safe & secure.

  1. Go into the app
  2. Click on your profile at the top left
  3. Click on Settings
  4. Notification settings
  5. General Notifications
  6. Toggle on/off money in and out notifications

What should I do if I get a notification for a transaction that I don’t recognise?

Don't recognise the retailer?

Retailers sometimes use different names when processing your transaction. You can use the mobile app to look up common retailer names by clicking on the transaction and then tapping 'Need help with this transaction?'.

Don't recognise the amount spent?

For some types of purchases (e.g. pay at pump fuel, hotels), your card may be authorised for an amount that is different to the final amount of sale. If this is the case, you may get a notification for the authorised amount rather than the sale amount. The final price paid will be shown in the mobile app within a day or two.

Don’t recognise money received into your account?

If you do receive a payment into your account, normally the payer’s name will appear within 24 hours of the payment being received. When you click on the transaction, if the sender has included a reference, you should be able to see this under more information.

Still not sure?

If you still do not recognise a transaction, please contact us immediately using either in-app chat or by calling the number on the back of your debit and/or credit card.

Can I select which payment types or transaction I see?

We currently don’t have an option to select which payment types you receive a notification for, but this may be available in the future.

Why have I started to receive Payments notifications when I have not requested this service?

If you are already opted in to receive push notifications on debit card and outbound payment transactions, you will be automatically included.

You may also receive notifications for an account for which you have authority.

Why am I not receiving a notification for all Direct Debit payments that leave my account?

We will notify you on the first payment of a Direct Debit mandate to protect you from new fraudulent Direct Debits being set up on your account. You can manage your Direct Debits through our Mobile App or via online banking or by contacting us.

Why am I not receiving a notification for all Standing Order payments that leave my account?

You will receive a notification for standing orders when set up or amended. However, these will be sent as SMS messaged and they can be switched on/off using Online Banking.

Can I choose the time I can receive notifications?

You can manage the time that you receive notifications from the Bank outside of our app through your own mobile device settings.

To manage on iOS: On your device select Settings > Notifications > Schedule Summary > Select NatWest mobile app > Set a Schedule (the time window you want to receive notifications e.g. 8am to 6pm)

To manage on Android: On your device select Settings > Notifications > Toggle on do not disturb > Set a schedule (the time window you do not want to receive notifications e.g. 22:00 to 07:00)

Ask Cora

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Find Cora in the mobile app, Digital Banking or our website