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How do I activate my Digital Banking account using my customer number and activation code?

To activate your Digital Banking service using the customer number and activation code - Simply go to www.rbsdigital.com (opens in a new window).

  1. Enter your customer number - This is your date of birth (ddmmyy) followed by the up to four digit unique number.
  2. Select 'Log in' and you will then be asked to enter your activation code - This is a 10 digit number you will have received in the post. Once you have entered the activation code click 'Next'.
  3. You will then be asked to choose a 4 digit security number and a password between 6 and 20 characters long, made up of both letters and numbers. Once you have selected your security details you will be able to access your accounts.

Each time you log into your accounts you will only require your customer number, security number and password. Once you have activated Digital Banking you can destroy the activation code as it is no longer required.

If you plan to use Digital Banking to make payments, don't forget to order yourself a card-reader.