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Why am I getting a message about using browser navigation tools?

The message 'Using your browser navigation tools within Digital Banking will prevent your details being submitted. Please use the buttons provided in our web pages.' indicates that you have used your browser 'Back' button.

To avoid this issue in the future, please use the navigation tools in our web pages. If you still receive the message try refreshing the page as this will normally let you start your session again.

If refreshing the page fails:

  • close all your browser windows
  • re-open your browser
  • try our site again

If you still get the same message you should clear your temporary internet files. How do I clear Temporary Internet files and Cookies?.

What are temporary internet files? - These are files that are downloaded and stored in your browsers' cache. This is so the browser doesn't have to re-download the same information the next time you visit a website.