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How can I find out about my Black or Reward Black Account home emergency cover?

With your Black or Reward Black Account you have 24/7 cover up to £750 (including VAT) for home emergency call-out and repair. Cover is for the account holders main and second home in the UK (excluding properties you rent out). Exclusions apply.

What's covered?

We've sourced local tradesman to fix plumbing problems, gas or electricity failure, water failure, and broken or damaged windows.

What's excluded?

Boilers over 10 years old, or with an output over 75kw. Homes unoccupied for more than 60 consecutive days.

This is not a home insurance policy, nor a maintenance contract.

You don't need to pay the tradesman as we will instruct the repairers.

Call our home emergency service for help or to make a claim:

Membership Services - Black Account
0345 266 8801
overseas: +44 2392 668 814
Minicom: 0370 600 0856
Open Monday to Friday 8am - 8pm (excluding bank holidays), Saturday 9am - 5pm

To have access to your Account benefits you need to register and then sign in at Membership Services (opens in a new window).

From 1st February 2020, we are making some changes to the way you earn Rewards through your Reward account. Find out more (opens in a new window).