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How do I pay someone for the first time using Digital Banking?

To add a payee

  1. Log in to Digital Banking (you may need your mobile app if you have registered for Biometrics or your card reader to do this)
  2. Select 'Payments and transfers' from the left hand menu
  3. Under the 'Make a payment or transfer' heading select 'manage payees'
  4. Click on the 'Add payee' button
  5. Type in the name of the person or company, bank account number, sort code and reference. 
  6. Carefully check the details you've entered and authorise with your card reader
  7. Once authorised, your new payee is added

Please note: If you add the payee through Telephone Banking or the mobile app you will also be asked to confirm the payee details using your mobile app if you have registered for Biometrics or your card reader.

Making a payment for the first time

  1. Log in to Digital Banking (you may need your mobile app if you have registered for Biometrics or card reader to do this)
  2. Select 'Payments and transfers' from the left hand menu
  3. Under the 'Make a payment or transfer' heading select 'Make a payment or transfer'
  4. Select the account you want to make the payment from, and the payee you want to pay, from the drop down lists
  5. Enter the amount and the date you want the money to leave your account.
  6. Select 'Next' and carefully check your payment details before clicking 'Confirm'
  7. Once you have clicked on 'Confirm' you will be shown a summary of your newly arranged payment