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How can I re-instate a direct debit?

We can re-instate a direct debit if it:

  1. Was cancelled in error by the bank, or
  2. Is payable to a Royal Bank of Scotland product e.g. a mortgage

The direct debit also must have been cancelled in the last 60 days.

If the above applies to you, please visit us in branch or get in touch via telephone banking where we will be happy to help. If not, please contact the company that receives your payment directly and they will arrange to reinstate the direct debit on your account.

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Telephone banking
Personal - 03457 242424 (overseas +44 131 5498888)

Business Customers in Scotland - 0345 6002230 (overseas +44 131 5498888)
Minicom: 0800 404 6160
Business Customers in England and Wales- 0345 3070900 (overseas +44 131 2420017)
Minicom: 0800 068 1289

Open 24 hours a day.
Calls may be recorded.
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Please have your Customer Number and security number ready as this will enable your call to be answered faster and more securely. These are the same details you use to log in to Digital Banking.