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How do I change the PIN for my debit card?

Changing your debit card PIN

You can change the PIN for your debit card at any Royal Bank of Scotland, NatWest or Isle of Man Bank cash machine. Simply insert your card and follow the on-screen instructions. Please choose your new PIN carefully and don't share it with anyone else.

Forgotten your debit card PIN?

If you have forgotten the PIN for your debit card please call us.

Telephone banking
Customers in Scotland
Personal - 03457 242424 (Overseas +44 131 5498888)
Business - 0345 6002230 (Overseas +44 131 5498888)
Minicom: 0800 404 6160

Customers in England and Wales
Personal - 0345 9000400 (Overseas +44 131 2420017)
Business - 0345 3070900 (Overseas +44 131 2420017)
Minicom: 0800 068 1289

Open 24 hours a day.
Calls may be recorded.
Call charge information.

Please have your Customer Number and security number ready as this will enable your call to be answered faster and more securely. These are the same details you use to log in to Digital Banking.

Forgotten your credit card PIN?

If you have forgotten the PIN for your credit card please call the number on the back of your credit card. Calls may be recorded.