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What is Safe Custody?

Personal and Private banking customers cannot deposit any new items (except at the Manchester City Office branch) but items already in safe deposit are unaffected.

There is a charge of £10.00 to view an item that is held in safe custody. This fee is charged each time the item is viewed.

Safe Custody Service Fees

Boxes / Parcels up to 508mm x 382mm x 305mm £45 including VAT
Boxes / Parcels larger than 508mm x 382mm x 305mm £65 including VAT
Sealed Envelope £25 including VAT
Holding Wills £20 including VAT

These charges are applied yearly between November and January. It will appear on your statement as "CHG" with the corresponding amount listed above.

For further information or to arrange viewing/withdrawing your safe custody item, please contact your local branch

Royal Bank of Scotland branch locator
Find your nearest branch using our branch locator (opens in a new window).

Alternatively, you could phone us.

Telephone banking
Customers in Scotland
Personal - 03457 242424 (Overseas +44 131 5498888)
Business - 0345 6002230 (Overseas +44 131 5498888)
Minicom: 0800 404 6160

Customers in England and Wales
Personal - 0345 9000400 (Overseas +44 131 2420017)
Business - 0345 3070900 (Overseas +44 131 2420017)
Minicom: 0800 068 1289

Open 24 hours a day.
Calls may be recorded.
Call charge information.

Please have your Customer Number and security number ready as this will enable your call to be answered faster and more securely. These are the same details you use to log in to Digital Banking.