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What should I do if my travel plans have changed or been cancelled?

If your trip has been changed, registering a new travel plan will overwrite your previous plans.

If your trip has been cancelled completely you can delete your travel plan.

You can do this yourself by logging on to Digital Banking at www.rbsdigital.com (opens in a new window). Alternatively you can call telephone banking or pop in to a branch and one of our staff can do this for you.

Please note: customers under the age of 16 will not be able to register their travel plans online, however they can do so by calling telephone banking or in their local branch.

Telephone banking
Customers in Scotland
Personal - 03457 242424 (overseas +44 131 5498888)
Business - 0345 6002230 (overseas +44 131 5498888)
Minicom: 0800 404 6160

Customers in England and Wales
Personal - 0345 9000400 (overseas +44 131 2420017)
Business - 0345 3070900 (overseas +44 131 2420017)
Minicom: 0800 068 1289

Open 24 hours a day.
Calls may be recorded.
Call charge information.

Please have your Customer Number and security number ready as this will enable your call to be answered faster and more securely. These are the same details you use to log in to Digital Banking.

Royal Bank of Scotland branch locator
Find your nearest branch using our branch locator (opens in a new window).