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Why did sending a text message to activate my debit card not work?

If you have sent a text message to activate your debit card and it has not worked it could be due to the following reasons:

  • Your text was received from a number that we do not hold on file.
  • Your text received from a phone that is abroad.
  • The account details you entered were incorrect in the text message.

If none of these apply then please call our telephone banking helpdesk for more information.

Telephone banking
Customers in Scotland
Personal - 03457 242424 (Overseas +44 131 5498888)
Business - 0345 6002230 (Overseas +44 131 5498888)
Minicom: 0800 404 6160

Customers in England and Wales
Personal - 0345 9000400 (Overseas +44 131 2420017)
Business - 0345 3070900 (Overseas +44 131 2420017)
Minicom: 0800 068 1289

Open 24 hours a day.
Calls may be recorded.
Call charge information.

Please have your Customer Number and security number ready as this will enable your call to be answered faster and more securely. These are the same details you use to log in to Digital Banking.