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How do we close our joint account?

If you wish to close your joint account, then both parties need to agree. If there are any regular payments on the account, or any debt to be paid off, you need to decide how these will be settled.

If there is a dispute between you then you can cancel the joint account mandate. Neither of you will be able to use the account until the dispute has been settled. Each of you will be held liable for any debt on the account.

If you would like to close your joint account, please call us or visit us in a branch.

Telephone banking
Customers in Scotland
Personal - 03457 242424 (Overseas +44 131 5498888)
Business - 0345 6002230 (Overseas +44 131 5498888)
Minicom: 0800 404 6160

Customers in England and Wales
Personal - 0345 9000400 (Overseas +44 131 2420017)
Business - 0345 3070900 (Overseas +44 131 2420017)
Minicom: 0800 068 1289

Open 24 hours a day.
Calls may be recorded.
Call charge information.

Please have your Customer Number and security number ready as this will enable your call to be answered faster and more securely. These are the same details you use to log in to Digital Banking.


Royal Bank of Scotland branch locator
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