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How long will the item I've requested take to arrive?

We have listed below items you can either order yourself through Digital Banking or with a member of staff.

  Timescale
Activation Code The Activation Code is created automatically. This will either be sent to you by text message or in the post. A text should arrive within 24 hours. If you don't receive a text, the Activation code letter should arrive within 7-10 working days after online enrollment complete.
Card-reader (New) The first card-reader for your account should be with you within 3-5 working days.
Card-reader (Replacement) A replacement card-reader should take 3-5 working days to arrive.
Digital Banking only card Your new online card should arrive within 7-10 working days, and the new PIN should arrive 3 days later.
Cheque Book A cheque book should be received within 5 working days.
Credit Book/Paying-in book A new paying-in book should be received within 5 working days (7-10 working days for a replacement one).
PIN Re-advice Your PIN re-advice should be with you in 3 working days.
New debit card Your new debit card should be with you in 3 working days, and your debit card PIN should arrive the following working day.
Replacement debit card Your replacement debit card should be with you in 3 working days.
Statement ordered If you ordered a statement from us, it should take 5 working days to arrive.