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I have just applied for an account. What identification do I need to provide?

If you used your passport, driving licence, debit card or EU Identity Card as you applied, the account will be open to use online within 24 hours.

If you did not have these available please retry later or visit a branch.

Royal Bank of Scotland branch locator
Find your nearest branch using our branch locator (opens in a new window).

or you can apply over the phone with our account opening team.

Royal Bank of Scotland application helpdesk
0345 3030 344
Minicom: 0800 027 1398
Open Monday to Friday 8am - 8pm, Saturday 8am - 6pm, closed Sunday
(Opening hours may vary on Public Holidays)
Calls may be recorded.

Telephone banking
Personal - 03457 242424 (overseas +44 131 5498888)
Open 7 days a week 8am-8pm (Automated service 24/7).

Business Customers in Scotland - 0345 6002230 (overseas +44 131 5498888)
Minicom: 0800 404 6160
Business Customers in England and Wales- 0345 3070900 (overseas +44 131 2420017)
Minicom: 0800 068 1289

Open 24 hours a day.
Calls may be recorded.
Call charge information.

Please have your Customer Number and security number ready as this will enable your call to be answered faster and more securely. These are the same details you use to log in to Digital Banking.