Ask a question

If I don't have a UK driving licence, a Passport or EU Identity card, can I still confirm my identity online?

If you do not have a UK driving licence, passport or EU Identity Card available you will not be able to continue the application online.

If you do not have these ID documents available, you can apply in branch.

Royal Bank of Scotland branch locator
The Government has announced new measures to slow the spread of coronavirus. To help us all stay safe and well, our branches will be operating reduced opening hours and we will only be able to support you with critical banking needs. Our branches will be open from 10am to 3pm.

Find your nearest branch using our branch locator (opens in a new window).

or over the phone with our Account Opening Telephony service.

Royal Bank of Scotland account opening
0800 121 129 (+44 131 549 8888)
Minicom: 0800 404 6160
Open Monday to Friday 8am - 8pm, Saturday 9am - 3pm
(Opening hours may vary on public holidays)
Calls may be recorded.