Ask a question

When can I expect to receive back my original identification (ID) documents that I will send?

Your original identification documents will be sent back to you within 14 days.

If you do not received them back 14 days from having sent them to us, please contact:

Royal Bank of Scotland application helpdesk
0345 3030 344
Minicom: 0800 027 1398
Open Monday to Friday 9am - 5pm, closed Sat-Sun.
(Opening hours may vary on Public Holidays)
Calls may be recorded.