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I am trying to register for the Mobile app - why won't it accept my Digital Banking details?

The Mobile app runs alongside your Digital Banking. If you have locked yourself out of Digital or Telephone Banking this may be why you are unable to register for the app. Once you have reset your Digital Banking log in (there are prompts to do this on the Digital Banking log in page) you should be able to successfully register for the Mobile app.

Please note that you should have your own individual Digital Banking details and your Customer Number is a 10 digit number that starts with your Date of Birth.

If you had the app previously and you are trying to re-register, we may still recognise your Digital Banking details linked to another device. To ensure a smooth re-registration process, text the word 'STOP' to 87727 (standard network services apply), and then begin the registration process.