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How do I report a phishing email or scam email?

At The Royal Bank of Scotland we will never ask our customers for any personal information by email. You should never respond to any email asking you to divulge your full Security Number and password. We would only ever ask for random characters.

If you have received a fraudulent or suspicious email and not responded to it please forward the email to phishing@rbs.co.uk

However, if you have responded to the email and/or you suspect that any of your accounts with us have been accessed online by someone other than yourself please contact us immediately.

Telephone banking
Personal - 03457 242424 (overseas +44 131 5498888)
Open 7 days a week 8am-8pm (Automated service 24/7).

Business Customers in Scotland - 0345 6002230 (overseas +44 131 5498888)
Minicom: 0800 404 6160
Business Customers in England and Wales- 0345 3070900 (overseas +44 131 2420017)
Minicom: 0800 068 1289

Open 24 hours a day.
Calls may be recorded.
Call charge information.

Please have your Customer Number and security number ready as this will enable your call to be answered faster and more securely. These are the same details you use to log in to Digital Banking.

Visit our Security Centre (opens in a new window) at rbs.co.uk for further advice on handling phishing e-mails and other security issues such as viruses spyware and trojans.