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Can I swap my mobile phone insurance to cover a new phone?

Yes. You don't have to tell us you have changed your phone but to make a claim we will ask you for your IMEI number. We still recommend that you update your registration with your new phone though, so we have your IMEI number on record and if you need to claim it will be quicker. You will need to register the phone prior to making a claim.

You can register your phone or update your existing phone details online on the Membership Services (opens in a new window) page.

To find out more about your mobile phone insurance visit your dedicated account page:

You can register your phone or update your existing phone details or make a claim by contacting Membership Services.

To register your phone or make a claim

Sign in online (opens in a new window) or call us.

Select Silver / Reward Silver: 0345 607 5154
overseas: +44 2392 666 062

Select Platinum / Reward Platinum: 0345 609 0456
overseas: +44 2392 668 827

Black / Reward Black: 0345 266 8801
overseas: +44 2392 668 814

Minicom: 0370 600 0856
Open Monday to Friday 8am - 8pm, Saturday 9am - 6pm, Sunday 10am - 5pm and bank holidays 10am - 6pm (closed on Christmas day).